WARRANTY & RETURNS

 

Defective Products

1. Defective products must be returned within 30 days of delivery.
2. Warranty only covers manufacturing defects.
3. Damage caused due to user negligence is not covered.

 

Exchanges

1. Products can be returned for store credit within 30 days of purchase.
2. Products must be in their original packaging with all accessories and documents.
3. Sales on batteries, e-liquids and products containing e-liquid such as disposables and pods are final.
4. Sales on CBD and Kratom products are final.

 

How to Return Products:

1. To return products, please go to the “My Account” page on our wholesale site.
2. Click on RMA and select “Request New Return”
3. Select your order from the drop down menu and select “Apply”.
4. Select products, quantity, condition, and resolution to return.
5. Enter comments and upload images if needed.
6. Submit request (review process may take up to 5 business days).

 

• *****CUSTOMER IN HOUSE RETURN POLICY IS NOT REFLECTIVE OF 1 OAK WHOLESALE RETURN POLICY****