Any shipments "RETURNED" or "REFUSED" for any reason will be canceled and the customer will be permanently dropped as a distributor and no other future shipments will be made. Any refused shipments sent back to 1 OAK TRADING COMPANY does not constitute the right to a refund or credit. It is company policy to charge the customer all freight charges associated with the shipment with 15% restocking fee. Please note that all shipments require a signature upon delivery.